Refund and Returns Policy

We are happy to refund or exchange most items within 30 days of purchase as long as they are returned to us in unused condition and packaging, if present, is intact. The exceptions to this are cut fabric lengths and wool that has been wound into balls, unless these are deemed faulty in some way.

All faulty items can be returned for a replacement, exchange or store credit within 30 days.

For refunds on item purchased in store, a receipt with order number is required and refunds can only be made via your original method of purchase (ie. if you originally paid by card, the refund can only be made back onto the card used to purchase).

Contact us at shop@fibresmith.com.au for any questions related to refunds, returns and exchanges.